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Customer Satisfaction Survey
Brianne
2020-02-11T18:04:17+00:00
Donor Satisfaction Survey
Thank you for your feedback on our free donation pickup service
Step
1
of
5
20%
How did you schedule your donation pickup?
I scheduled my pickup on your online form
I scheduled my pickup with a representative
How easy or difficult was it to schedule your pickup on our online form?
I scheduled online successfully and easily
I had trouble scheduling online because the form gave me an error
I scheduled online but the form was difficult to use
If you tried scheduling a pickup online before calling our representatives, why were you unable to schedule our pickup?
There was an error on the form
The form was too difficult to use
Not applicable- I never went to your website
Was your phone call answered in a reasonable amount of time?
Yes, my phone call was answered promptly
No, I was on hold for too long
I do not like the auto attendant, it is too long
I do not like the auto attendant, it is too confusing
Were our representatives knowledgeable?
The representative was very knowledgeable
The representative was somewhat knowledgeable
The representative was not knowledgeable
Was the representative courteous and helpful?
Yes, the representative was very courteous and helpful
The representative was somewhat courteous and helpful
No, the representative was NOT very courteous and helpful
Please check all pickup reminders you received
I received a confirmation email right when I scheduled my pickup
I received a reminder call the night before my scheduled pickup
I received no reminders for my scheduled pickup
Do we have enough pickup reminders?
I prefer not to have a reminder call
I prefer not to have an email reminder
I would prefer to have more reminder calls
I would prefer to have more email reminders
I am satisfied with the pickup reminders you send currently
Did our driver arrive during your expected window time-frame?
The driver did not arrive within the expected window time-frame given
The driver arrived within the time- frame that I was told
Not applicable because I left my donation items outside my door and was not there at the time of pickup
Did our driver represent us in a professional manner?
Yes, your driver was very professional
Your driver was somewhat professional
No, your driver wasn’t professional at all
Not applicable because I did not meet the driver
How satisfied were you with our driver's care and handling of your donation?
The driver handled my donations with proper care
The driver mishandled my donations
Not applicable because I did not meet the driver
Overall, how satisfied are you with our donation pickup service?
Satisfied- you guys are great!
Neither satisfied nor dissatisfied- your service could use improvement
Dissatisfied
Do you have any other comments, questions or concerns regarding our pickup service?
How likely is it that you would recommend our service to a friend or a colleague on a scale of 1 to 5, where "1" is not likely and "5" is highly likely?
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